Policies

By booking transportation with BorderCross Transport Plus, the customer acknowledges that they:

• Have provided accurate booking information;

• Understand the company's service limitations;

• Understand the passenger and luggage limitations;

• Understand the company's wait-time requirements;

• Understand that BorderCross Transport Plus does not provide medical care;

• Understand that required travel documents are the passenger's responsibility;

• Understand that border crossing times are outside the company's control;

• Understand the cancellation and rescheduling policy;

• Agree to follow reasonable safety instructions; and

• Agree to comply with applicable laws and border requirements.

BorderCross Transport Plus reserves the right to update these policies when necessary to reflect changes in services, operations, safety requirements, or applicable laws.

BorderCross Transport Plus provides pre-arranged, non-emergency transportation services between designated locations in the United States and Mexico.

Services may include:

• Medical appointment transportation

• Prescription pickup and transportation

• Pet appointment transportation

• Airport transportation

• Personal and leisure transportation

• Same-Day Round-Trip Transportation

• Scheduled Two-Way Transportation

All transportation must be scheduled in advance.

BorderCross Transport Plus provides transportation only and does not provide medical care, immigration services, customs services, veterinary services, or legal advice.

Transportation is subject to vehicle capacity, driver availability, applicable laws, border conditions, and safety requirements.

All transportation must be scheduled in advance through BorderCross Transport Plus.

Customers are responsible for providing accurate information when booking, including:

• Full name

• Phone number

• Email address

• Pickup location

• Destination

• Travel date

• Pickup time

• Return date and time, when applicable

• Number of passengers

• Luggage information

• Pet information, when applicable

• Flight information, when applicable

• Any special transportation requirements

A reservation is not considered confirmed until BorderCross Transport Plus has confirmed the trip and any required payment or deposit has been received.

Customers are responsible for reviewing their reservation information and notifying BorderCross Transport Plus of any errors or changes as soon as possible.

Payment

Transportation fares must be paid according to the payment terms provided at the time of booking.

Additional charges may apply when a customer requests services outside the original reservation, including additional waiting time, additional stops, changes in destination, or other approved services.

Same-Day Round-Trip Transportation is designed for customers traveling from the United States into Mexico and returning to the United States on the same day.

The service may include:

1. Pickup at the customer's designated U.S. location.

2. Transportation into Mexico.

3. Waiting for the customer when a wait-and-return arrangement has been scheduled.

4. Transportation back to the United States.

The customer's requested return time must be provided when booking whenever possible.

Same-day transportation does not mean that the driver is required to wait indefinitely. Waiting is limited to the time agreed upon when the reservation is made.

If an appointment, activity, or other event takes longer than the scheduled wait period, the customer may be required to arrange a separate return time or pay additional applicable waiting or transportation charges.

Scheduled Two-Way Transportation is intended for customers who will remain in Mexico overnight or for multiple days.

The customer schedules:

• U.S. pickup date and time

• Destination in Mexico

• Return date

• Return pickup time

• Return destination

The initial trip and return trip are scheduled separately as part of the same transportation arrangement.

The driver is not required to remain in Mexico while the customer is staying overnight or for multiple days.

The return trip must be scheduled in advance.

Changes to the return date or time are subject to driver availability and may result in additional charges.

BorderCross Transport Plus does not provide overnight waiting service.

For Scheduled Two-Way Transportation, the driver will transport the customer to the designated destination in Mexico and return to service based on the agreed transportation schedule.

The driver is not required to:

• Remain at the customer's destination overnight;

• Wait several days for the customer;

• Remain on standby during the customer's stay; or

• Provide transportation outside the agreed reservation.

Customers who need transportation after their scheduled return time must contact BorderCross Transport Plus as soon as possible.

A new or modified reservation is subject to availability.

Customers must provide the correct number of passengers when making a reservation.

The number of passengers may not exceed the vehicle's legal and safe seating capacity.

For Airport Transportation, the maximum number of passengers is two (2).

Customers may not add additional passengers at pickup if doing so would exceed the vehicle's available capacity.

BorderCross Transport Plus reserves the right to refuse transportation when the number of passengers exceeds the vehicle's legal or safe capacity.

Customers must provide accurate luggage information when booking.

BorderCross Transport Plus currently operates a 2015 Toyota Prius, which has limited trunk and passenger storage space.

Customers should plan for approximately:

• One small or medium suitcase per passenger

• One carry-on or personal item per passenger

Actual luggage capacity may vary depending on the number of passengers and the size and shape of the luggage.

Large, oversized, excessive, or undeclared luggage may not be accepted if it cannot be safely stored.

Luggage may not:

• Block the driver's view;

• Interfere with vehicle controls;

• Prevent passengers from safely using their seats or seat belts;

• Create an unsafe condition; or

• Exceed the vehicle's available storage space.

Customers are responsible for their personal belongings.

BorderCross Transport Plus is not responsible for lost, stolen, or damaged personal belongings left unattended or inside the vehicle.

Customers should check the vehicle before exiting to ensure they have collected all personal items.

Customers are expected to be ready at the scheduled pickup location at the agreed pickup time.

Customers should keep their phone available so the driver can contact them when necessary.

Scheduled Wait Time

For Same-Day Round-Trip Transportation, any included waiting period must be agreed upon when the reservation is made.

Additional waiting beyond the agreed period may result in additional charges.

The driver is not required to provide unlimited waiting time.

No-Show

A customer may be considered a no-show when the passenger:

• Is not present at the agreed pickup location;

• Cannot be reached using the contact information provided;

• Arrives after the driver has been required to leave; or

• Is otherwise unavailable for the scheduled transportation.

A no-show may result in loss of the reservation and applicable charges.

Medical Transportation

BorderCross Transport Plus provides transportation to and from medical, dental, surgical, and other healthcare-related appointments.

BorderCross Transport Plus is a transportation provider, not a medical provider.

Drivers do not provide:

• Medical treatment;

• Medical advice;

• Medication administration;

• Patient monitoring;

• Wound care;

• Medical decision-making;

• Emergency medical services; or

• Professional medical assistance.

Customers must inform BorderCross Transport Plus before booking if they require special assistance, medical equipment, wheelchair transportation, or other accommodations.

The company may decline transportation when a customer's needs exceed the transportation services the vehicle or driver can safely provide.

Customers traveling after a medical procedure are responsible for following their healthcare provider's instructions regarding whether they are fit to travel.

If a passenger requires medical care during transportation, emergency medical services may need to be contacted.

Prescription Pickup & Transport

Prescription Pickup & Transport is available as a Same-Day service only.

BorderCross Transport Plus provides transportation and pickup assistance but does not:

• Dispense medication;

• Change prescriptions;

• Provide medical advice;

• Determine medical necessity;

• Administer medication; or

• Guarantee that a pharmacy will release a prescription.

Customers are responsible for ensuring that the pharmacy or medical provider permits the requested pickup arrangement and for providing any identification or authorization required by the pharmacy.

BorderCross Transport Plus is not responsible for delays or inability to obtain a prescription caused by the pharmacy, medical provider, insurance company, prescription status, identification requirements, or other circumstances outside the company's control.

BorderCross Transport Plus provides transportation between the United States and Mexico. Because customers are crossing an international border, each passenger is responsible for carrying the identification and travel documents required for their individual circumstances.

Customers must have their required documents with them at the time of pickup and throughout the border-crossing process.

Passengers should verify their individual entry and re-entry requirements before traveling.

Required documentation may vary depending on factors such as citizenship, immigration status, destination, length of stay, and travel purpose.

BorderCross Transport Plus does not determine whether a passenger is legally permitted to enter Mexico or return to the United States.

The company is not responsible for:

• Denial of entry;

• Missing travel documents;

• Expired documents;

• Immigration issues;

• Customs issues;

• Government inspections;

• Secondary inspection;

• Passenger questioning;

• Seizure or inspection of personal property;

• Border closures; or

• Government restrictions.

Passengers must comply with instructions from customs, immigration, border, and law-enforcement officials.

Border Delays

Border crossing times are outside the control of BorderCross Transport Plus.

Travel times may be affected by:

• Traffic;

• Border congestion;

• Customs inspections;

• Immigration processing;

• Vehicle inspections;

• Security procedures;

• Holidays;

• Government operations;

• Weather;

• Road conditions; and

• Other unforeseen circumstances.

Customers should allow sufficient time for border processing when scheduling medical appointments, flights, reservations, or other activities.

BorderCross Transport Plus does not guarantee a specific border crossing time or arrival time.

Passengers are solely responsible for ensuring that their luggage and personal belongings do not contain illegal substances, contraband, weapons, or any other items prohibited from being transported across the U.S.–Mexico border.

Airport transportation must be scheduled in advance.

Customers should provide:

• Airport name;

• Flight information;

• Pickup location;

• Destination;

• Travel date;

• Requested pickup time;

• Number of passengers; and

• Luggage information.

Airport transportation is limited to two (2) passengers per trip.

Customers are responsible for allowing sufficient time for:

• Traffic;

• Border processing;

• Airport arrival procedures;

• Security screening;

• Check-in requirements; and

• Other travel delays.

BorderCross Transport Plus does not guarantee that a passenger will arrive in time for a flight when delays occur because of traffic, border processing, weather, road conditions, or other circumstances outside the company's control.

Customers are responsible for checking with their airline regarding check-in, baggage, security, and boarding requirements.

The safety of passengers, drivers, and other road users is a priority.

Passengers are expected to behave respectfully and follow reasonable safety instructions from the driver.

The following conduct is prohibited:

• Threatening or abusive behavior;

• Physical violence;

• Harassment;

• Intentionally damaging the vehicle;

• Distracting the driver;

• Refusing reasonable safety instructions;

• Illegal activity;

• Smoking or vaping inside the vehicle;

• Possession of illegal drugs or prohibited items;

• Exceeding vehicle capacity; or

• Any conduct that creates an unsafe transportation environment.

Service Refusal

BorderCross Transport Plus reserves the right to refuse or discontinue transportation when:

• The passenger does not have required travel documents;

• The requested service cannot legally or safely be provided;

• The passenger exceeds the vehicle's capacity;

• The passenger has excessive or unsafe luggage;

• The passenger's medical needs exceed the company's capabilities;

• The passenger's behavior creates a safety concern;

• The vehicle cannot safely accommodate the passenger or their belongings;

• The requested destination or route cannot reasonably be served; or

• Circumstances outside the company's control make transportation unsafe or impractical.

If transportation is discontinued because of passenger misconduct or a safety concern caused by the passenger, the customer may remain responsible for applicable transportation charges.

Prohibited Items & Illegal Substances

BorderCross Transport Plus does not knowingly transport, carry, conceal, or assist in the transportation of illegal substances, controlled substances without proper authorization, weapons, contraband, or other prohibited items.

Passengers are solely responsible for the contents of their personal belongings, luggage, and any items they bring into the vehicle.

Passengers must not place, leave, or conceal any illegal or prohibited substance or item in the vehicle.

BorderCross Transport Plus reserves the right to refuse or terminate transportation if the driver has reasonable concerns regarding the presence of illegal substances, contraband, weapons, or other prohibited items.

All passengers and their belongings remain subject to applicable U.S. and Mexican laws and customs requirements when crossing the border.

Customers should notify BorderCross Transport Plus as soon as possible if they need to cancel or change a reservation.

Cancellation 24–48 Hours Before Service

Cancellations made within 24–48 hours of the scheduled transportation may be subject to a $50 cancellation fee.

Cancellation Less Than 24 Hours Before Service

Cancellations made less than 24 hours before the scheduled transportation may be subject to additional charges or loss of amounts already paid, depending on the circumstances and reservation terms.

Cancellation More Than 48 Hours Before Service

Cancellations made more than 48 hours before the scheduled service may be eligible for a refund according to the payment terms of the reservation.

Rescheduling

Customers requesting a different date or time should contact BorderCross Transport Plus as soon as possible.

Rescheduling is subject to:

• Driver availability;

• Vehicle availability;

• Border conditions;

• Requested date and time; and

• Existing reservations.

A rescheduling request does not guarantee that the requested time will be available.

Last-minute changes may be treated as a cancellation and new reservation.